Our 800 Voice Mail Reliability
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We
are dedicated to providing our customers with an uncompromising level
of reliability. We
recognize that our company is represented by the quality
and reliability of our services. Therefore we take
redundancy, fault tolerance, backups, and system
reliability very seriously. Unlike some of our
competitors who reactively deal with catastrophes, we
proactively work to prevent problems before they occur.
Our reliability sets us apart
from the competition.
Many might say that our efforts at reliability are
overkill, but we believe them to be just another
component of the service we provide our customers.
Following is a brief list that highlights some of the
more notable elements of our system reliability:
-
Data and system files are stored and accessed from an
external, rack mount drive array that utilizes High
Voltage Differential SCSI technology commonly used by
NASA, government agencies, and the military. This
technology is known for its high degree of reliability
and our equipment was originally designed for a NEMA-4
supercomputer.
-
Dual redundant power supplies are standard on all our
servers.
-
Each drive array is mirrored on a daily basis for
redundancy.
-
Nightly automated backups are performed by a robotic
tape array.
-
Tape backups are tested and restored onto standby
servers that are ready to be deployed at a moments
notice in case of a failure in one of our primary
servers.
-
Replacement parts are stored onsite and are readily
available in case of a system failure.
-
We employ special telecom UPS systems that allow us to
hot-swap batteries so that our systems are always
protected against power failure.
-
UPS systems are backed by generators that will provide
power in case of power grid failure longer than 24
hours.
-
Support personnel are onsite and available 24 hours a
day to monitor systems and address any problems that
might occur.
We take reliability seriously.
